The Lash Loft Policies

Cancellation & No-Show Policy 

At The Lash Loft, your appointment time is reserved exclusively for you. When cancellations occur without adequate notice, it affects not only our professionals but also other clients awaiting availability. In the interest of fairness and efficiency, we kindly ask all guests to honor the following terms: Appointments may be cancelled or rescheduled at no charge up to 24 hours in advance.

Cancellations made less than 24 hours before the appointment time will incur a 50% charge of the scheduled service(s).

Failure to cancel or attend your appointment will be considered a No-Show and will be charged 100% of the scheduled service(s). Appointments made within the 24-hour window are still subject to this cancellation policy.

As a courtesy, confirmation messages are sent 48 hours prior via SMS and email. Unconfirmed appointments may be released to other clients on our waitlist.

Late arrivals will be charged in full, even if the remaining time does not allow for the complete service. Applicable taxes will be retained and remitted accordingly. We appreciate your cooperation and understanding. These policies help us provide the best possible experience for all our clients. 

Refill Policy

For optimal results and consistency, The Lash Loft does not offer refills on lash extensions applied by other salons. In such cases, a full removal and new set application are required.

We recommend first-time clients transferring from another salon take advantage of our introductory promotions. Lash removal is a separate service and will incur an additional charge. 

To ensure sufficient appointment time, please contact our front desk at (332) 239-6759 if removal is needed. Your comfort and satisfaction are our top priorities, and we thank you for trusting us with your lashes.

Prepaid Package Policy

To support your booking consistency and provide high-value savings, we offer prepaid 2-packs and 3-packs for select services. All 2-Packs and 3-Packs expire exactly one year (365 days) from the date of purchase.

Packages are tied directly to the purchasing client's profile, making them non-transferable and unable to be shared with friends or family members.

All package sales are final, and unused visits cannot be refunded or prorated. Standard salon cancellation rules apply, but please note that a no-show will result in the forfeiture of one package visit.

Package pricing reflects a 2.5% credit card surcharge.

Payment & Credit Card Surcharge Policy

We accept all major credit cards, debit cards, and cash. A 2.5% credit card surcharge is applied to all card transactions.

To avoid this surcharge, guests are welcome to pay with cash. Applicable state and local taxes are calculated and added at checkout for all services, packages, and retail purchases.

Refund Policy

Due to the nature of our services, all sales are final and non-refundable. If you are not satisfied with your experience, we invite you to reach out to us directly.

Our team is committed to addressing your concerns and ensuring your satisfaction whenever possible. Thank you for your understanding and continued support.