Frequently Asked Questions

Eyelash extensions are expertly applied, individual faux strands bonded to each natural lash using a premium, medical-grade adhesive. At The Lash Loft, we specialize in enhancing your eyes with both refined “Natural” and elevated “Glamour” styles, offering a full range of application options — including Classic, Hybrid, and Volume sets. Whether you prefer a subtle enhancement or bold, show-stopping lashes, the choice is entirely yours.

We use only the highest quality faux lashes on the market, available in a range of thicknesses, curl patterns, lengths, and finishes to suit your unique look. Our team of highly skilled technicians — among the most talented in New York City and beyond — are known for their precision, artistry, and transformative results.

Classic
A timeless enhancement. One extension is applied to each natural lash for elegant length and definition — perfect for a clean, refined look.

Volume
Designed for depth and dimension. Feather-light lash fans are meticulously applied to create a fuller, more voluminous effect with a soft, luxurious finish.

Hybrid
A sophisticated blend of classic and volume. This technique offers the perfect balance of texture and fullness for a customized, effortlessly glamorous result.

At The Lash Loft, we don’t limit your lash experience by counting individual extensions. Every eye is unique, and our goal is to enhance your natural beauty — not fit it into a formula. Whether you desire a subtle, natural look or full glamour, we apply as many lashes as needed to achieve your desired result. Choose from our signature sets: Classic, Hybrid, or Volume.

During your appointment, your lash technician will guide you through a personalized consultation, discussing eye shapes, styling options, lash types, curl patterns, and thickness levels. They’ll recommend what best complements your natural lashes and features, ensuring a look that feels both effortless and elevated.

If you’re new to lash extensions, we invite you to trust in the expertise of our artists — and simply relax. From understated elegance to bold, dramatic beauty, the possibilities are endless.

Preparing for Your Appointment

To ensure a seamless experience, we kindly ask that you arrive at The Lash Loft 10 minutes prior to your scheduled appointment. This allows ample time for check-in and a relaxed start to your service.

Before your visit, please take the following steps to prepare:

Remove all eye makeup
Ensure the eye area is completely free of makeup. We recommend a gentle, oil-free cleanser. Please avoid oil-based removers, as they can interfere with the adhesive.

Avoid creams or sunscreen around the eyes
Many moisturizers and SPF products contain oils that can prevent proper bonding of the extensions, reducing their longevity.

Do not wear mascara
Mascara removal is time-consuming and often leaves residue that hinders extension application. For best results, arrive with clean, bare lashes.

Refrain from curling your lashes
Lash curlers can crimp natural lashes, making it difficult for extensions to bond correctly.

By following these simple steps, you’ll help ensure the best possible results — beautifully applied lashes that last.

Lash Extension Aftercare

To keep your lash extensions looking beautiful and lasting as long as possible, we recommend the following care guidelines:

Be gentle for the first 24 hours. Avoid touching, rubbing, water, steam, sweat, or any moisture near the eye area to allow the adhesive to fully cure.

Avoid direct water pressure on your lashes. When washing your face, splash gently and pat dry — never rub.

Stay away from oil-based products. Oils, including those found in some moisturizers and sunscreens, can weaken the adhesive bond and cause premature shedding.

Skip the mascara if possible. If necessary, use only water-based mascara on Classic sets, applying from the mid-length to the tips — never at the roots. Do not use mascara on Hybrid or Volume sets.

Use only water-based eye makeup removers. Avoid anything oil-based near the eyes.

Do not perm, curl, or apply heat to your extensions.

Sleep on your back when possible to prevent lashes from being pressed or bent during the night.

Never pull or tug on your lashes. If you’d like them removed, please visit us — we use a professional, lash-safe removal solution that protects your natural lashes.

Brush your lashes daily with a clean, dry spoolie to keep them neat, separated, and tangle-free.

Cleanse regularly with a gentle lash shampoo to remove makeup residue, oils, and environmental buildup. Keeping your lashes clean helps extend their wear and supports lash health.

Book touch-up appointments every 2 to 3 weeks to maintain fullness and shape.

Proper care enhances both the beauty and longevity of your extensions. If you ever have questions about your lash care routine, we’re always happy to assist.

What to Expect

Your lash extension appointment can take anywhere from 30 minutes for a refill to 90 minutes for a full set, depending on your desired look.

The procedure is completely safe and non-intrusive. Faux lashes are meticulously applied to each individual natural lash — never touching the skin. You’ll simply recline in one of our plush treatment beds and relax. Most clients listen to music, enjoy a podcast, or drift off for a restorative nap.

With proper care, your lash extensions can last 3 to 5 weeks, depending on your natural lash cycle. We recommend scheduling refills every 2 to 3 weeks to maintain a full, fresh look.

Aftercare & Maintenance

To extend the life of your lashes and keep them looking their best, follow these essential aftercare tips:

Avoid oil-based and waterproof mascara — both can weaken the adhesive and cause premature shedding.

Use only oil-free, water-based cleansers and makeup removers around the eyes.

Refrain from washing the eye area for 12 to 24 hours after your appointment to allow the adhesive to fully set.

Our curated selection of aftercare products is available in-studio, specifically chosen to support lash health and longevity.

While your lashes do require special care, overall maintenance is minimal — leaving you with effortlessly beautiful results, day after day.

Understanding the Lash Growth Cycle

Your upper eyelids hold approximately 90–150 lashes, while the lower have 70–80. Each lash grows to about 10mm in length and follows a natural cycle of growth, rest, and renewal.

There are three phases in the lash growth cycle:

Growth Phase (Anagen): Around 40% of upper lashes are actively growing at any time. This phase lasts 30–45 days.

Transitional Phase (Catagen): Growth stops and the follicle shrinks. Lasts 2–3 weeks.

Resting Phase (Telogen): Lashes remain before naturally shedding — this can last over 100 days.

Each lash is in a different stage, which is why it’s normal to shed a few lashes daily.

Do Lashes Grow Back?

Yes — lashes naturally regrow, but it can take several weeks to a few months, especially if the cycle is disrupted by pulling or damage. Premature removal doesn’t speed up growth, and pulling can lead to gaps during regrowth.

To maintain lash health, avoid tugging and consider nourishing serums to support natural growth.

How Long Do Extensions Last?

Lash extensions shed with your natural lashes, typically lasting up to 4 weeks. To keep them full and flawless, refills are recommended every 2 to 3 weeks.

Understanding the lash growth cycle helps manage expectations — shedding is completely normal and part of the natural process.

Refills from Other Salons

To ensure the highest standards of quality and consistency, The Lash Loft does not offer refills on work performed by other salons. Due to variations in products, techniques, and application, we require that all existing extensions be professionally removed prior to applying a new set.

We warmly welcome clients transitioning from other salons and encourage you to explore our first-time customer specials.

Please note: Lash removal is a separate service and will incur an additional fee. If you are currently wearing extensions from another provider, we kindly ask that you contact the front desk in advance to ensure sufficient time is reserved for both removal and your new application.

Your safety, comfort, and results are always our top priority.

LED lash extensions use advanced light-curing technology to instantly bond each extension to the natural lash. This method creates stronger, longer-lasting, and more flexible bonds compared to traditional adhesive curing.

Traditional adhesives cure slowly with air and humidity, making them sensitive to environmental factors. LED technology uses a controlled light source to cure adhesive instantly, improving retention, reducing exposure to fumes, and minimizing the risk of bond breakdown from humidity.

Yes. The LED system uses low-intensity light specifically calibrated for lash adhesive curing. It reduces exposure to adhesive fumes, offers quicker curing times, and minimizes irritation — making it a safer, more comfortable experience for most clients.

Yes. Because the adhesive is fully cured at the time of application, LED lash extensions generally offer better retention, meaning fewer fills are needed compared to traditional extensions.

You can expect them to last 1.5 to 2 times longer than traditional lash extensions.

No. The LED light is low-heat and gentle. You will not feel any discomfort, burning, or heat during the curing process.

Absolutely. LED curing can be used across all styles — Classic, Hybrid, and Volume — and is available in both Natural and Glamour finishes to match your desired look.

Yes. Because the adhesive cures instantly under the LED light, there is no downtime waiting for bonds to dry naturally, resulting in a quicker and more efficient application overall.

Many clients with sensitivities report greater comfort with LED lash extensions. Reduced adhesive fumes and faster curing minimize irritation compared to traditional methods.

Aftercare with LED lash extensions is simpler and more flexible. Because the adhesive is fully cured during your appointment, your lashes can be safely exposed to water, steam, and humidity within hours — no more 24-hour waiting period.

Additionally, the LED-cured adhesive offers enhanced resistance to both water and oils, allowing greater flexibility with skincare and makeup products while maintaining optimal retention.

LED lash extensions are considered very safe when performed by a trained professional. As with any lash service, it's important to disclose any allergies, sensitivities, or eye conditions beforehand to ensure the best experience.

Yes. LED lash adhesive is specially formulated to cure when exposed to LED light, rather than relying solely on air and humidity. This creates a faster, more controlled bond that improves flexibility and retention.

Why LED can be better for sensitivities:

The adhesive cures instantly with the LED light.

This dramatically reduces exposure to adhesive fumes, which are often what cause irritation for sensitive clients.

Less vapor = less chance of red eyes, stinging, or irritation during and after the service.

Yes, you can wear mascara and eyeliner with LED lash extensions, but there are still a few best practices to keep your lashes looking their best:

Mascara:

Thanks to the oil- and water-resistant bond of LED adhesive, occasional mascara use is less risky than with traditional extensions.

If needed, choose a water-based mascara and apply it lightly from mid-length to tips, never at the roots.

Avoid waterproof mascaras, as their removal process can still be too harsh on the lashes.

Mascara is generally only recommended for Classic LED sets — avoid it altogether for Hybrid and Volume sets to maintain the lighter, fluffier look.

Eyeliner:

You can safely wear eyeliner, but opt for gentle, easy-to-remove formulas like water-based liquids or powder liners.

Avoid heavy gel or pencil liners that require aggressive rubbing to remove.

Use an oil-free or mild remover to clean the eye area without disrupting the lash line.

Even though LED lashes offer a stronger, more resilient bond, a gentle daily routine still helps extend their beauty and longevity.

With LED lash extensions, there’s no extended waiting time.

Thanks to instant light-curing technology, your lashes are fully bonded during your appointment, allowing you to safely expose them to water, steam, and sweat almost immediately — a major upgrade from the traditional 24-hour wait.

LED lash extensions are ideal for anyone seeking longer wear, improved comfort, and a faster application. They are especially beneficial for clients with active lifestyles, oily skin, sensitivity to adhesive fumes, or who live in humid climates.

When applied properly by a trained professional, LED lash extensions are safe and do not damage natural lashes. In fact, because the bond is stronger and more flexible, there is less stress placed on your natural lashes compared to weaker or improperly cured traditional bonds.

Yes. While LED lash extensions are safe for most clients, they may not be suitable for individuals with certain eye conditions (such as active eye infections, recent eye surgeries, or chronic dry eye) or known allergies to lash adhesives. If you have any medical concerns or sensitivities, we recommend consulting with your technician during your consultation to ensure LED lash extensions are the right choice for you.

Preparing for Your Appointment

To ensure a seamless experience, we kindly ask that you arrive at The Lash Loft 10 minutes prior to your scheduled appointment. This allows ample time for check-in and a relaxed start to your service.

Before your visit, please take the following steps to prepare:

Remove all eye makeup
Ensure the eye area is completely free of makeup. We recommend a gentle, oil-free cleanser. Please avoid oil-based removers, as they can interfere with the adhesive.

Avoid creams or sunscreen around the eyes
Many moisturizers and SPF products contain oils that can prevent proper bonding of the extensions, reducing their longevity.

Do not wear mascara
Mascara removal is time-consuming and often leaves residue that hinders extension application. For best results, arrive with clean, bare lashes.

Refrain from curling your lashes
Lash curlers can crimp natural lashes, making it difficult for extensions to bond correctly.

By following these simple steps, you’ll help ensure the best possible results — beautifully applied lashes that last.

What to Expect

Your LED lash extension appointment offers a faster, more advanced experience compared to traditional methods. Full sets typically take 60 to 90 minutes, while refills are completed in about 30 to 60 minutes, depending on your desired style.

During the service, each premium faux lash is bonded to a natural lash using state-of-the-art LED light-curing technology. This technique instantly seals the adhesive, creating a stronger, longer-lasting bond without exposing your lashes to environmental sensitivities like humidity. The procedure is completely safe, gentle, and non-intrusive — lashes are applied individually without ever touching the skin.

You’ll relax comfortably in one of our plush treatment beds, with many clients choosing to listen to music, a podcast, or simply drift into a soothing nap.

Thanks to the superior retention of LED technology, your lashes can stay full and beautiful for up to 1.5 to 2 times longer than traditional extensions, depending on your natural lash cycle and aftercare. To maintain optimal fullness, we recommend refills as needed.

To maintain the beauty, strength, and longevity of your LED lash extensions, please follow these updated care guidelines:

First Few Hours:

Avoid direct water, heavy steam, or intense sweating for the first few hours after your appointment.

Light exposure is fine — LED adhesive cures instantly — but allowing a few hours for full stabilization ensures optimal retention.

Daily Care:

Be gentle with your lashes: avoid rubbing, pulling, or tugging.

Brush your lashes daily with a clean, dry spoolie to keep them neat, separated, and tangle-free.

Cleanse your lashes 2–3 times per week using a gentle, oil-free lash shampoo to remove makeup residue, oils, and buildup. Keeping your lashes clean supports both retention and natural lash health.

Makeup & Beauty Products:

Avoid mascara whenever possible. Mascara, especially waterproof formulas, can interfere with the bond and shorten the life of your extensions.

If needed, while LED adhesives are oil-resistant, water-based mascara is still preferred — and should only be lightly applied to Classic LED sets from mid-length to tips (never at the roots).

Do not apply mascara to Hybrid or Volume LED sets.

Avoid using lash curlers, heated lash tools, or perming treatments on your extensions.

Lifestyle Tips:

Sleep on your back when possible to prevent lashes from being pressed or bent overnight. A silk pillowcase can further minimize friction and protect your extensions.

Maintenance:

Schedule refill appointments as needed — to maintain fullness, shape, and a seamless appearance.

If you wish to remove your extensions, please schedule a professional removal with us. Attempting to remove them yourself may damage your natural lashes.

With proper care, your LED lash extensions will stay beautiful, strong, and effortless day after day.

If you have any questions about your lash care routine, our team is always here to assist you.

Cure time is much faster — because the bond is fully sealed instantly with the LED light.

You don’t need to avoid water/steam for 24 hours.

Fewer issues with humidity sensitivity — LED bonds aren't vulnerable to humid environments the way traditional bonds are.

Understanding the Lash Growth Cycle

Your upper eyelids hold approximately 90–150 lashes, while the lower have 70–80. Each lash grows to about 10mm in length and follows a natural cycle of growth, rest, and renewal.

There are three phases in the lash growth cycle:

Growth Phase (Anagen): Around 40% of upper lashes are actively growing at any time. This phase lasts 30–45 days.

Transitional Phase (Catagen): Growth stops and the follicle shrinks. Lasts 2–3 weeks.

Resting Phase (Telogen): Lashes remain before naturally shedding — this can last over 100 days.

Each lash is in a different stage, which is why it’s normal to shed a few lashes daily.

Do Lashes Grow Back?

Yes — lashes naturally regrow, but it can take several weeks to a few months, especially if the cycle is disrupted by pulling or damage. Premature removal doesn’t speed up growth, and pulling can lead to gaps during regrowth.

To maintain lash health, avoid tugging and consider nourishing serums to support natural growth.

How Long Do Extensions Last?

Lash extensions shed with your natural lashes, typically lasting up to 4 weeks. To keep them full and flawless, refills are recommended every 2 to 3 weeks.

Understanding the lash growth cycle helps manage expectations — shedding is completely normal and part of the natural process.

Refills from Other Salons

To ensure the highest standards of quality and consistency, The Lash Loft does not offer refills on work performed by other salons. Due to variations in products, techniques, and application, we require that all existing extensions be professionally removed prior to applying a new set.

We warmly welcome clients transitioning from other salons and encourage you to explore our first-time customer specials.

Please note: Lash removal is a separate service and will incur an additional fee. If you are currently wearing extensions from another provider, we kindly ask that you contact the front desk in advance to ensure sufficient time is reserved for both removal and your new application.

Your safety, comfort, and results are always our top priority.

Preparing for Your Lash Lift Appointment

To ensure a smooth check-in and optimal results, we kindly ask that you arrive at The Lash Loft 10 minutes prior to your scheduled appointment.

For the best outcome, please follow these pre-appointment guidelines:

Remove any eyelash extensions at least 3 days to one week prior to your lash lift. This allows your natural lashes time to reset and ensures proper lift and curl.

Avoid waterproof mascara and lash curling for at least 5 days before your appointment, as both can affect the integrity of your natural lashes.

Arrive with a clean, makeup-free eye area. On the day of your appointment, please refrain from wearing mascara, eyeliner, or eye shadow. We recommend using an oil-free makeup remover the night before to ensure no residue remains.

Wash your hair prior to your appointment, as your lashes must remain dry for a minimum of 24 hours following the treatment.

Following these simple steps will help your lash lift deliver beautifully lifted, long-lasting results. We look forward to welcoming you.

Lash Lift Experience

The lash lift is a gentle, non-intrusive treatment that takes approximately one hour and delivers beautifully lifted, tinted lashes with no extensions required.

This multi-step process involves the precise application of professional-grade solutions to shape, set, and tint your natural lashes. Each phase is expertly timed — typically between 5 to 15 minutes per step — to ensure optimal lift and long-lasting results.

All you need to do is recline in one of our plush treatment beds and unwind — most clients enjoy music, a podcast, or a quiet nap during the service.

With proper care, results can last 6 to 8 weeks, depending on your natural lash cycle. Since this treatment enhances your own lashes, maintenance is minimal once the initial 24-hour setting period has passed.

Be sure to review our aftercare guide below for tips on keeping your lashes at their best.

Lash Lift Aftercare

To preserve the shape, lift, and tint of your natural lashes, please follow these care guidelines:

Avoid moisture for the first 24 hours. Do not expose your lashes to water, steam, sweat, or humidity. This includes saunas, hot showers, and workouts.

Do not apply eye makeup (including mascara, eyeliner, or eyeshadow) during the first 24 hours.

Avoid touching or rubbing your eyes, and refrain from sleeping face-down to maintain the lifted shape.

Skip lash curlers completely. Your lashes are already beautifully lifted — additional curling isn’t needed and may weaken the effect.

Be gentle when cleansing. Use a mild, oil-free cleanser around the eyes and pat dry with care.

Brush lashes daily with a clean spoolie to maintain separation and shape.

Do not apply waterproof mascara, as it can weigh down and distort the lift over time.

With proper care, your lash lift can last 6 to 8 weeks, depending on your natural lash cycle. For best results, we recommend booking your next appointment as the lift begins to grow out.

If you have any questions or concerns, our team is always here to help.

Brow Lift Experience

The brow lift is a safe, non-invasive treatment that takes approximately one hour, designed to shape, smooth, and enhance your natural brows for a fuller, more refined appearance.

This multi-step process involves the application of gentle, professional-grade solutions to soften and set the brows into place. Each step is precisely timed — typically between 5 to 15 minutes — to ensure optimal shaping and definition. A tint is also included, adding depth and richness to your brows.

As with all of our treatments, you’ll be invited to simply relax in one of our plush treatment beds — whether you choose to enjoy music, a podcast, or a restorative nap.

The brow lift is ideal for clients with naturally full brows. While it can offer subtle improvements to finer brows, results are most noticeable when there is already natural density to work with.

With proper care, your lifted and tinted brows can last 3 to 5 weeks, depending on your natural growth cycle. After the initial 24-hour setting period, maintenance is minimal.

For best results, please refer to our aftercare instructions below.

Brow Lift Aftercare

To ensure long-lasting, polished results from your brow lift, please follow these care instructions during the first 24 hours after your treatment:

Keep brows completely dry. Avoid water, steam, and any activities that may cause sweating — including workouts and hot showers.

Do not apply brow serums, oils, or face creams around the brow area. These can interfere with the setting process.

Use only oil-free, water-based makeup remover wipes if you need to cleanse your face. Be gentle around the brow area.

Avoid touching or sleeping on your brows. Try to sleep on your back to preserve the shape while the lift sets.

With proper care, your brow lift can maintain its shape and tint for up to 3 to 5 weeks, depending on your natural hair growth cycle. For optimal results, we recommend regular treatments as the lift begins to grow out.

Our team is always here to support your aftercare needs — feel free to reach out with any questions.